2053: Incoming Calls

2018-10-02T16:04:32Z

Peter10003: /* Explanation */ Randall married in 2011, so family may have increased due to in-laws.

{{comic
| number = 2053
| date = October 1, 2018
| title = Incoming Calls
| image = incoming_calls.png
| titletext = I wonder if that friendly lady ever fixed the problem she was having with her headset.
}}

==Explanation==
{{incomplete|Anything missing? Do NOT delete this tag too soon.}}
This comic shows a graph of incoming phone calls over time to [[Randall]] since he was younger than six years. The graph doesn't show the absolute numbers but the proportion of callers. Because it's safe to assume that calls from his family didn't decrease over the years (except for marriage, when friends become family!), other calls just increased over time and this graph can be misunderstood because the number of calls in the recent years are probably much higher than in 1990. This leads to Randall's second header line when he states that he "finally stopped picking up for unknown numbers", which is still roughly the same fraction but the amount is much more today.

Wrong numbers used to be a small but significant portion of the phone calls that Randall received, and remained fairly steady until the late 1990s, when they began a gradual and accelerating decline, eventually tapering off to nearly none in 2015. This is likely due to the rise of cellphones and programmable land-line phones, which contain their own address books and only require the caller to enter the number once, greatly reducing the chances of accidentally entering a wrong number in general and eliminating the possibility entirely for anyone with whom you have taken the time to save their number.

It is not clear exactly why appointment reminders and misc calls have steadily increased with time, though it is possible that as Randall grows older, his responsibilities, and thus the number of appointments and legitimate businesses who need to contact him, have grown.

The proportion of friends who call Randall rapidly increased in the 1990s and began to overtake family, probably because he has gained friends over time and because as they grew up they were more likely to own their own phone, and starting in the 2000s, their own cellphones. Over time, Randall's friends and family have been less likely to make phone calls to him, likely due to the use of text messages and other messaging apps. Additionally, although there was a large percentage of phone calls from legal {{w|Telemarketing|telemarketers}} in the 1990s, this percentage has significantly dropped, most likely due to the creation of the {{w|National Do Not Call Registry}}, which allows individuals and families in the United States to register phone numbers that are exempt from telemarketers. Instead, there has been a rise in phone calls from {{w|Phone fraud|scammers}} and political advertisements. Even if a phone number is registered on the National Do Not Call Registry, they may still receive phone calls from political organizations. It is implied that the latter two groups have caused Randall to stop answering phone calls from unknown numbers.

The title text refers to a common scamming tactic in which a {{w|Robocall|robocaller}}, typically one named "Emily," will claim to be having trouble with their headset and say "Can you hear me now?" The trick is either to keep you on the line while taking a second or two to connect you to a real person to get scammed, or to get a recording of you saying "yes" for potential fraudulent use (or both).

==Transcript==
:[A line graph shows the portions of phone calls by type over time beginning slightly before 1990 until today.]
:'''Incoming personal calls over time'''
:or: why I finally stopped picking up for unknown numbers

:[The x-axis is labeled with years beginning at 1990 in five year segments up to NOW (2018). The y-axis shows a relative distribution of callers.]
:[The calls are (from top to down):]
:Appointment reminders, misc. (small growing all over time)
:Family (larger in the beginning, constant with some fluctuations since 2000)
:Friends (growing from 1995 to 2005, then decreasing but intersected with "that one friend who hates texting", after that decreasing)
:Legal telemarketers (peak in the beginning, decreasing over time)
:Auto insurance scammers (a big peak between 2005 and 2012)
:Other scammers (beginning in 2010, replacing the auto insurance, increasing until today)
:Political (starting in 2002 and increasing since then)
:Wrong numbers (constant up to 2000 and then decreasing to nearly today)

{{comic discussion}}

[[Category:Comics featuring Randall Munroe]]
[[Category:Line graphs]]
[[Category:Timelines]]

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2053: Incoming Calls